Chartmetric Dashboard Subscription Terms

1.1 Agreeing. By ticking the box and completing sign-up, you agree to these terms. If you do not agree, do not subscribe.

1.2 If you are subscribing for yourself. Where you subscribe for your own purposes, these terms are between you personally and Chartmetric, and "you" means you as an individual.

1.3 If you are subscribing for an organisation. Where you subscribe in the course of your employment, or otherwise for or on behalf of a company, firm, institution or other organisation (an "Organisation") — including where you intend to use the Services for that Organisation’s purposes, or to supply data, reports or outputs to it — you enter into these terms as agent for that Organisation, "you" means that Organisation, and the Organisation is bound by these terms. You represent that you have authority to bind it.

1.4 If you do not have that authority. If you do not have authority to bind the Organisation, you enter into these terms in your own name, and you are personally bound by them and personally liable under them.

1.5 Business use only. The Services are supplied for business use only. You represent and warrant that you are subscribing in the course of a trade, business, craft or profession, and not for personal, family or household purposes, and that you are not acting as a consumer. We rely on that representation in supplying the Services and in setting the price. If it is or becomes untrue, tell us and stop using the Services.

1.6 Larger deployments. These terms cover a subscription bought online and self-administered, including a Team Subscription with additional licences bought from Account Settings. If you need a negotiated data processing addendum, a service level commitment, invoiced billing, bulk data delivery, or to use Chartmetric data in a product or service you supply to others, contact us and we will put a Chartmetric Services Agreement in place instead.

1.7 Mandatory law. Nothing in these terms excludes or limits any liability or right that cannot lawfully be excluded or limited.

2.1. You must be at least 18 years old and able to enter into a binding contract.

2.2. You must not be located in, or ordinarily resident in, a country subject to comprehensive US, UK or EU sanctions, and must not appear on any restricted party list.

2.3 One licence, one person. Each licence is for a single named individual. You may not share your login with anyone, and only the individual to whom a licence is allocated may use it.

2.4 Where you subscribe for an Organisation. Where clause 1.3 applies, the account, the subscription and every licence under it belong to the Organisation, not to the individual who created them. The Organisation is responsible for all use of the account, including use by that individual after they cease to be employed or engaged by the Organisation, and may ask us to transfer administrative control of the account to another individual on reasonable proof of its authority.

2.5 Buying additional licences. After your subscription has started you may buy additional licences at any time from Account Settings. Additional licences are charged pro rata for the remainder of your current billing period and then billed with your subscription from the next renewal. A subscription with two (2) or more licences is a "Team Subscription".

2.6 Team Administrators. Where you hold a Team Subscription, you are its "Team Administrator". You may nominate further Team Administrators from among your licence holders. A Team Administrator may allocate, reassign and remove licences, and where the plan includes Flow, assign Prepaid AI Credits to individual licence holders, from Account Settings. An individual ceases to be a Team Administrator when you tell us so, or when they cease to hold a licence, whichever is earlier.

2.7 Everyone must accept these terms. Each individual to whom you allocate a licence must accept these terms before they can use the Services. We will invite them to do so. Until they accept, the licence is inactive. Their acceptance creates obligations between us and them under these terms; it does not make them liable for your Fees.

2.8 You remain responsible. You are responsible for paying for every licence under your subscription, and for the acts and omissions of every individual to whom you allocate one, as if they were your own. If they breach these terms, you breach these terms.

2.9 Reassigning and removing licences. A Team Administrator may reassign a licence to a different individual, or remove it, from Account Settings. A licence may be reassigned no more than once in any thirty (30) day period, except that this limit does not apply to a reassignment made under clause 8.8. Removing a licence ends that individual’s access immediately. Removing a licence does not reduce your Fees for the current billing period; reductions in licence count take effect from your next renewal.

2.10 If you received your licence from someone else. Where you are using the Services under a licence allocated to you by a Team Administrator, these terms govern your use of it. The account holder — not you — is responsible for the Fees, may see usage records associated with your licence, and may reassign or remove it at any time.

3.1 Dashboard Services. Access to the Chartmetric dashboard and the music industry data available through it, at the level included in your plan.

3.2 AI Agent Services. Some plans include access to Flow, our AI agent. Your plan includes Flow only if the plan description says so. Where it does, Section 7 and Section 8 apply to your use of it.

3.3 MCP access. Some plans include MCP access, which lets an AI system you operate retrieve Chartmetric data directly. Your plan includes it only if the plan description says so. Where it does, Section 9 applies.

3.4 Plan differences. What data, features, limits and Bundled AI Credits your plan includes are set out in the plan description shown when you subscribe, and in your account settings. We may add features to a plan at any time; if we remove a material feature from your plan, clause 14.2 applies.

3.5 Not included. API access, bulk data delivery and multi-user team plans are not covered by these terms.

4.1 The trial. Your subscription starts with a free trial. The length of the trial is shown to you before you subscribe and confirmed in your sign-up email. Trial length varies by plan and by offer.

4.2 AI Credit cap. If your plan includes AI Agent Services, you may use no more than ten (10) AI Credits in total during your trial, however long the trial lasts. Once you have used ten, AI features are unavailable until your paid subscription begins. Unused trial AI Credits expire when the trial ends and do not carry over.

4.3 What happens at the end. Your trial converts automatically into a paid subscription at the end of the trial period, and we will charge the payment method you provided. The amount is the price shown to you before you subscribed. We will email you a reminder before this happens.

4.4 Cancelling during the trial. You may cancel at any time before the trial ends, from your account settings, and you will not be charged. Cancelling takes effect immediately and you will lose access to the Services.

4.5 One trial per person. Trials are limited to one per person. We may decline to offer a trial, or end one early, where we reasonably believe you have had one before or are opening multiple accounts to obtain repeated trials.

5.1 Renewal. Your subscription renews automatically at the end of each billing period, for a further period of the same length, until you cancel. We will charge your payment method the then-current price for your plan at the start of each renewal.

5.2 How to cancel. You can cancel at any time from your account settings, using the cancellation option there. Cancelling is designed to take no more effort than subscribing did, and you do not need to call or email us to do it.

5.3 When cancellation takes effect. If you cancel a paid subscription, you keep access until the end of the billing period you have already paid for, and you are not charged again. We do not give partial refunds for the remainder of a billing period, except where clause 14.2 or clause 15.2 applies or the law requires it.

5.4 If a payment fails. If we cannot take payment, we may retry and may suspend your access until payment succeeds. If payment has not succeeded within thirty (30) days, we may cancel your subscription.

6.1 Price and Fees. The price of your plan, and how often you are billed, are shown before you subscribe and confirmed in your sign-up email. That price, together with the price of any additional licences and any Prepaid AI Credits you buy, and any tax we are required to add, are the "Fees". Prices include or exclude tax as indicated at checkout.

6.2 Payment. Payments are taken by our payment processor, Stripe, Inc. We do not store your full card details.

6.3 Currency. You will be billed in the currency shown at checkout. Your bank or card issuer may apply conversion or foreign transaction charges, which are not ours and which we cannot refund.

6.4 Price changes. We may change the price of your plan. We will tell you at least thirty (30) days before the change takes effect, and you may cancel before it does. If you do not cancel, the new price applies from your next renewal. We will never change the price of a billing period you have already paid for.

6.5 Taxes. Where we are required to collect sales tax, VAT, GST or similar, we will add it at checkout or account for it in the price shown, as indicated.

7.1 Flow is an AI system. You are interacting with software, not a person. What you type is an "input". What Flow produces is an "output".

7.2 Flow can be wrong. Outputs are generated from statistical patterns, not verified fact. They may be inaccurate, incomplete, out of date, or confidently stated but false. Flow may misread a question, misattribute data, or produce figures that look precise but are not.

7.3 Check the answers. You are responsible for evaluating outputs before you rely on them, to a degree proportionate to what is at stake. Outputs are not legal, financial, investment, tax, medical or career advice.

7.4 Don’t use it to decide things about people. Do not use Flow, or its outputs, as the deciding factor in any decision about an individual that has a legal or similarly significant effect — including decisions about employment, credit or lending, housing, education, insurance or healthcare.

7.5 We don’t train on your inputs. We do not use your inputs or outputs to train, fine-tune or improve any model we make available to other customers. We do process them to run Flow, keep it secure, investigate problems and support you.

7.6 Third-party models. Flow uses large language models supplied by third parties, listed in our documentation. We contract with those providers on terms that prohibit them from using your inputs or outputs to train their models. We may add or change providers, and will update the documentation.

7.7 Outputs are not unique. Flow may give different answers to the same question at different times, and similar answers to you and to other subscribers. We cannot give you exclusivity in an output.

7.8 Telling people they are dealing with AI. Where you build an interface, product or process using outputs, you will ensure that any natural person interacting with it is told they are interacting with an artificial intelligence system, where applicable law requires it. Where clause 1.3 applies, you will take reasonable steps to ensure that the individuals using Flow under your subscription have a sufficient level of understanding of artificial intelligence for the way they use it.

8.1 What they are. AI Credits are how use of Flow is metered. In these terms, "Credits" means Bundled AI Credits, Prepaid AI Credits, MCP Credits and API Credits together. Credits of every kind are a prepayment for the Services — they are not a gift card, stored value or currency, have no cash value, do not earn interest and cannot be exchanged for money.

8.2 Two kinds. Where your plan includes Flow, it includes a number of Bundled AI Credits for each billing period, shown in the plan description. You may also buy Prepaid AI Credits at any time from Account Settings. This Section 8 covers those two kinds. Where your plan includes MCP access it also includes MCP Credits, which are separate and are covered by Section 9.

8.3 How many a request uses. How many Credits a given request uses is set out in our documentation. We may change consumption rates on thirty (30) days’ notice, to reflect changes in the underlying model, infrastructure or data costs. Changes apply only to future requests.

8.4 Order of consumption. For use of Flow, Credits are consumed in the following order: (a) any Bundled AI Credits available for the current billing period; then (b) Prepaid AI Credits, in order of purchase date, earliest first. Credits consumed by MCP access are dealt with in Section 9.

8.5 Expiry. Bundled AI Credits expire at the end of the billing period in which they are made available and do not roll over. Trial Credits expire at the end of the trial. Prepaid AI Credits expire five (5) years from the date on which you, or any individual holding a licence under your subscription, last signed in to the Services, or on the expiry date shown when you bought them if earlier. Signing in is sufficient for this purpose, and no consumption of Credits is required. Expired Credits are forfeited and are not refundable, exchangeable or reinstatable.

8.6 Who can use them — Team Administrators. Where you hold a Team Subscription, a Team Administrator may assign Prepaid AI Credits to specific individuals holding licences under that subscription, from Account Settings. Credits assigned to an individual are available only to that individual.

8.7 Who can use them — licence holders. Where you hold a licence allocated to you by a Team Administrator, you may use the Prepaid AI Credits assigned to you, and Bundled AI Credits made available to you. You may not assign, transfer or share Credits with anyone else.

8.8 If a licence is removed. Where a licence is removed from an individual who holds a balance of assigned Prepaid AI Credits, it is the account holder’s responsibility to reassign that licence to another individual within thirty (30) days, which clause 2.9 does not prevent, in which case the balance remains available and is thereafter available to the individual to whom the licence is reassigned. Where the licence is not reassigned within that period, the balance is forfeited.

8.9 Not otherwise transferable. Except as set out in clauses 8.6 and 8.8, Credits are personal to the account and cannot be transferred, sold or shared.

8.10 When they run out. When your Bundled AI Credits and Prepaid AI Credits are used up, Flow is unavailable until your next billing period begins or you buy more Prepaid AI Credits. MCP access when your MCP Credits and API Credits are used up is dealt with in Section 9.

8.11 If you cancel. Unused Credits of every kind are forfeited when your subscription ends, except where your subscription ends under clause 14.2 or clause 15.2, in which case we will refund the price paid for any unexpired, unused Prepaid AI Credits and API Credits.

9.1 MCP access. Where MCP access is identified in your plan, Chartmetric will make Chartmetric data available through a Model Context Protocol ("MCP") server or endpoint, and will provide the credentials and documentation enabling you to connect to it. MCP access is subject to the same permitted and prohibited uses as the rest of the Services, and to any published rate limits.

9.2 Your MCP allowance. Your plan includes a limited number of MCP Credits for each billing period, in the quantity stated in the plan description. MCP Credits may be consumed by MCP access only, and not by the AI agent. They do not roll over. Consumption of MCP access beyond your MCP Credits consumes API Credits under clause 9.3, which must be purchased in advance.

9.3 Purchased Credits are shared. Credits you purchase for MCP access are API Credits. API Credits may be used for MCP access or, where your plan includes it, for the Chartmetric API: they are a single pool, so consumption through one reduces the balance available to the other. Prepaid AI Credits for the AI agent are a separate pool and cannot be consumed by MCP access, and API Credits cannot be consumed by the AI agent.

9.4 Connecting artificial intelligence systems. You may connect artificial intelligence systems operated by you or on your behalf to MCP access, and may permit such systems to process, analyse, summarise or reason over Chartmetric data for the permitted uses. Submitting Chartmetric data to a model for inference is permitted. You will not provide Chartmetric data, through MCP access or otherwise, to any third party or to any system operated by a third party for the purpose of training, fine-tuning or otherwise improving that third party’s model, which remains prohibited under Section 10.2. The distinction is between having a model process your data and using your data to make somebody else’s model better.

9.5 Your configuration responsibility. Before connecting any third-party artificial intelligence system to MCP access, you will satisfy yourself, by reference to that provider’s terms and settings, that the provider will not retain Chartmetric data for the purpose of training its models. Providers’ default positions differ between service tiers and change from time to time. Connecting a system that retains Chartmetric data for training places you in breach of clause 9.4 whether or not you were aware of the provider’s position.

9.6 Access control and security. You will:

• restrict MCP access to you and, where clause 1.3 applies, to the Organisation’s personnel, and to systems operated by you or on your behalf;
• not publish, list, or otherwise make your MCP endpoint or credentials reachable by any other person, and not share them with any third party other than a contractor or service provider acting on your behalf and bound by equivalent obligations;
• not configure any system to retrieve Chartmetric data through MCP access on behalf of any person other than you or, where clause 1.3 applies, the Organisation; and
• keep MCP credentials and access tokens out of any configuration file, repository or third-party service where they could be read by a person not permitted to access them.

9.7 Automated and agentic consumption. You are responsible for all requests made, and all Credits consumed, through MCP access using your credentials, whether or not each request was individually intended, including requests generated by artificial intelligence agents, automated systems, scheduled jobs and retry loops. Our metering records are conclusive in the absence of manifest error. We make consumption reporting and usage alerts available through the Services.

9.8 Outputs remain subject to these terms. Where the output of an artificial intelligence system reproduces, incorporates or is derived from Chartmetric data obtained through MCP access, your use of that output remains subject to Section 10. Processing Chartmetric data through a model does not release it from the restrictions in these terms.

9.9 Third-party systems. We do not provide, operate, endorse or control any artificial intelligence system, model or MCP client that you connect to MCP access, and we give no warranty in respect of any of them. Your relationship with any such provider is governed by that provider’s terms. We are not liable for any act or omission of such a provider, for the accuracy of anything it produces, or for any obligation you have as a provider or deployer of an artificial intelligence system under applicable law.

10.1 What you may do. You may use the data available through the Services for your own work — research, analysis, planning, pitching, and developing your own career or the careers of artists you work with. Where clause 1.3 applies, that means the Organisation’s internal business purposes, and you may share the data and any outputs with the Organisation’s personnel who need them for those purposes. You may include insights drawn from it in documents, presentations and pitches you share with others.

10.2 What you may not do. You may not:

• resell, licence, syndicate or redistribute the data, or publish the raw data on a standalone basis;
• scrape the dashboard, or use automated means to extract data in bulk;
• use the data or the Services to build, train, benchmark or improve anything that competes with Chartmetric;
• provide Chartmetric data, or outputs containing or derived from it, to a third party, or to any system operated by a third party, for the purpose of training, fine-tuning or otherwise improving that third party’s model;
• make Chartmetric data available to a third party through an application, service, feed, bot or Model Context Protocol server;
• share your login, or give anyone else access to your subscription;
• try to get around any usage limit, rate limit, Credit cap or access control;
• reverse engineer the Services, or try to extract the models, prompts or methodologies behind them;
• use the Services to harass, defame, stalk or surveil anyone, or to build a profile of an individual for a purpose unconnected with your own work; or
• use the Services in a way that breaks the law or infringes anyone’s rights.

10.3 Data about people. Some of the data available through the Services is personal data about artists and other individuals in the music industry. You must handle it lawfully, and only use it for the purposes described in 10.1.

10.4 Who owns what. We own the Services, the platform, the data and everything underlying them. You own what you upload, and the outputs Flow generates from your inputs — but your use of those outputs is still subject to this Section 10 where they reflect our data. You give us permission to use any feedback you send us, without restriction or payment.

11.1 Our role. For your account, billing and usage data, and for the data about music industry individuals in our database, Chartmetric is the controller. Our privacy notice explains what we collect, why, how long we keep it, and the rights you have. It is available here.

11.2 Your inputs. What you type into Flow is stored against your account so you can return to it. You can delete conversations from your account. Deleted conversations are removed from active systems, though copies may remain in routine backups for a limited period.

11.3 Don’t put sensitive information in prompts. Do not enter special category personal data — such as data about health, race, ethnicity, religion, political opinions, sexual orientation or trade union membership — or payment card numbers, government identifiers or passwords, into a prompt or into your account.

11.4 Where your data goes. We are based in the United States and your data will be processed there and in other countries where we or our service providers operate. Where we transfer personal data out of the UK or the European Economic Area, we do so using an approved transfer mechanism. Our privacy notice gives the detail, and lists the service providers we use.

11.5 Data you take out. Once you export or record data from the Services in your own systems, you are responsible for it. Where that data includes personal data, you — or, where clause 1.3 applies, the Organisation — are a controller of it in your own right, with your own obligations under data protection law. We do not act as your processor in respect of it, and these terms do not include a data processing addendum; if you need one, clause 1.6 applies.

12.1 Availability. We aim to keep the Services available, but we do not promise they will be uninterrupted or error-free. We may carry out maintenance, and will try to do so at times likely to cause least disruption.

12.2 Support. Support is available through in-app chat and by email to [email protected], during our published support hours.

12.3 The data. The data comes from many sources, including third parties, and we do not warrant that it is complete, accurate or fit for any particular purpose. Sources sometimes change what they provide to us, or stop providing it.

12.4 Warranty. We will provide the Services with reasonable skill and care. Except as expressly stated in these terms, the Services and the data are provided "as is" and "as available", and we disclaim all other warranties, express, implied or statutory, including any warranty of merchantability, fitness for a particular purpose, accuracy, completeness or non-infringement, to the fullest extent permitted by law.

13.1 What we don’t exclude. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

13.2 Exclusion of indirect loss. We are not liable for any indirect or consequential loss, or for any loss of profit, revenue, goodwill, anticipated savings, business, business opportunity or data, however arising, whether in contract, tort (including negligence), strict liability or otherwise, and whether or not we were advised it might occur.

13.3 What we are not responsible for. We are not responsible for loss caused by your reliance on an output without the checking described in clause 7.3, or for your use of data in breach of Section 10.

13.4 Cap. Subject to clause 13.1, our total liability to you is limited to the greater of (a) the amount you have paid us in the twelve (12) months before the event giving rise to the claim, and (b) one hundred US dollars (US$100).

14.1 Changes to these terms. We may change these terms. Where a change is material, we will give you at least thirty (30) days’ notice by email, and you may cancel before it takes effect. Continuing to use the Services after that means you accept the change. Changes required by law may take effect sooner.

14.2 Changes to the Services. We may add, change or remove features. If we remove a feature that is material to your plan and you are materially disadvantaged, you may cancel and we will refund the unused part of your current billing period.

15.1 Suspension. We may suspend your access if we reasonably believe you are breaking these terms, if your login has been compromised, if payment fails, or if your use poses a risk to the Services or to others. We will tell you why, and restore access once the problem is resolved.

15.2 Ending it. We may end your subscription on thirty (30) days’ notice, or immediately if you seriously break these terms. If we end it other than for something you have done, we will refund the unused part of your current billing period.

15.3 What happens then. Your access stops, unused Credits are forfeited under clause 8.11, and clause 9.8 and Sections 10, 11, 13, 17 and 18 continue to apply. You can export your saved data from your account for thirty (30) days afterwards.

17.1 Governing law. These terms are governed by the laws of the State of California, United States.

17.2 Jurisdiction. The state and federal courts of San Mateo County, California have exclusive jurisdiction, and the United Nations Convention on Contracts for the International Sale of Goods does not apply.

18.1 Transfer. We may transfer these terms to another company as part of a sale or reorganisation of our business. We will tell you if we do, and it will not reduce your rights. You may not transfer your subscription to anyone else.

18.2 If part of these terms doesn’t work. If any part is found to be unenforceable, the rest continues to apply.

18.3 Delay is not waiver. If we do not insist on something straight away, that does not stop us doing so later.

18.4 The whole agreement. These terms, together with the plan description and our privacy notice, are the whole agreement between us about your subscription. Where clause 1.3 applies, no term put forward by the Organisation — including in a purchase order or supplier portal — forms part of it.

18.5 Contact. Chartmetric, Inc., 72 E 3rd Ave, San Mateo, CA 94401, United States. Email [email protected].